trysmart Store Return & Refund Policy

Return Window

At trysmart Store, we want you to feel confident in every purchase. You may request a return within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with any original product tags still attached (where applicable) and all original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

The following items cannot be returned:

• Merchandise designated as final sale (clearly identified as such at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to observe the product's handling instructions
• Returns received after the 30-day window without prior written authorization from trysmart Store support

How to Initiate a Return

1. Send an email to our support team at service@trysmart.shop including your full order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will evaluate your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully package the item(s) being returned so they are protected during transit, and print the issued RMA number clearly and legibly on the exterior of the shipping box. Please do not write on or affix labels directly to the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Shipments arriving without a valid, active RMA number may be declined upon receipt or may encounter substantial processing delays. trysmart Store cannot accept responsibility for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once trysmart Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. Where a damage or defect claim has been approved in advance with valid photographic evidence, the refund is issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on its own processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are paid directly by trysmart Store to the original payment method used at checkout; store credit is offered only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please contact us within 7 days of delivery and include clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will also cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless an item is defective, was damaged in transit, or the issue stems from an error by trysmart Store, the customer bears all standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

Where a return is caused by trysmart Store error — incorrect items, shipping damage, or items defective on arrival — we absorb 100% of the return shipping costs, with no deductions from your refund.